Managed Services
ETS clients have an opportunity to select from a diverse set of services that help control costs, while providing viable, cost-effective solutions for network and computer problems. Our proactive maintenance and monitoring services anticipate and correct many problems before they occur. We remotely monitor 5000+ aspects of every system’s performance, round the clock, including security issues. We provide world class services backed by the stability and knowledge of a pool of technical experts. Our clients receive computer, network and IT infrastructure care from a team of technology management professionals—all for a flat, predictable monthly fee.
With DNACloud NetManage you can rest assured that your business has "proactive, always on" protection. DNACloud NetManage is automated, verified and works when you work to ensure that your computers, servers and network are up to date and secure. We apply all the necessary security and application patches and updates on an hourly, daily, weekly and monthly basis.
Furthermore, we test all of the patches and updates before we apply them to ensure they are stable and will not be disruptive to your technology. In the event that we find a patch or update that will have a negative impact on your network we classify it as "blacklisted" and do not install it except in critical situations.
DNACloud NetManage is an all-inclusive set of services that ensure "total security" within your computers and networks.
All inclusive means we provide:
- Gateway Firewall Appliance (24x7x365 Protection)
- Anti-Virus Software (includes software and monitoring)
- Anti-Malware Software (includes software and monitoring)
- Anti-Spyware Software (includes software and monitoring)
- Complete Microsoft Security Patching and Updating
- Total Systems Administration
- Complete Server Monitoring (Monitor for critical services, up/down, security)
- Complete Desktop Monitoring (Monitor for critical services, security)
- System Cleanup (Temp Internet File, Cookies, Disk management and monitoring)
- Asset and Inventory of entire network including:
- Hardware
- Software
- Serial Numbers
- Software Codes
- MAC Addresses
- HW/SW Revisions
- Support - Discounted and Unlimited, Remote and Onsite Support.
DNACloud NetManage Service On Demand provides the flexibility of a discounted pay-as-you-go service, without sacrificing critical IT support.
- Service On Demand
- No Limit Service
ETS Service On Demand is ideal for:
SMB seeking more than just reactive hourly IT support, but not ready for dedicated and fully managed IT service.
SMB organizations with limited budgets not meeting the requirements for ETS Managed IT Service, but want access to ETS’s high levels of customer service and experienced team of technicians.
Larger customers that want the added resources of ETS IT professionals and state of the art remote monitoring & management tools to supplement their internal IT department.
ETS No Limit Service is an add-on benefit of our Service on Demand product platform with completely, 100% unlimited onsite and remote service.
As needed, you'll have access to a complete IT department including certified engineers, network managers, and a senior level CTO (Chief Technology Officer). Best of all, no matter how much you use the service, it's all included for one affordable monthly fee.
ETS No Limit Service is ideal for:
SMB seeking proactive IT support, who are ready for a dedicated and fully managed IT service.
SMB organizations looking to move to the next level with their business and requiring a higher level of IT support, as well as having access ETS’s high levels of customer service and experienced team of technicians.
Larger customers that want the added resources of ETS IT professionals and state of the art remote monitoring & management tools to supplement their internal IT department.
